Cool Spaces Guidance

What makes a Cool Space

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A Cool Space is simply a welcoming place where people can cool down and feel comfortable during hot weather at no cost.

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Cool Spaces help people stay safe and connected during periods of hot weather, particularly those most affected by heat in their homes or local environment.

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There are lots of different ways you can support this, it doesn’t need to be complicated or require big changes. While there is no need for a Space to change its name during summer, it’s helpful to have some signage outside to let people know you are a Cool Space. You can download a sign here.

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Don’t forget to tick the Cool Space symbol on the Warm Welcome map too!

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These are simple ideas, no Space is expected to do everything. Many will already be doing some of this naturally.

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1.    Be cooler and more comfortable than the outside or overheated homes

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Practical tips: Keep blinds/curtains closed on sunny sides. Open windows at cooler times but keep blinds closed during peak heat. Open windows early morning and evening. Cross-ventilate where possible. Use fans strategically near airflow paths.

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Create shaded outdoor waiting/seating areas. Turn off unnecessary heat-producing equipment. Move seating away from windows. Use cooler downstairs rooms if available. Adjust activities if the space becomes too warm.

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If budget allows: Portable AC units. Evaporative coolers. Reflective window film (most DIY and home improvement retailers stock). Temporary shade sails.

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2.    Keep free water available and clearly visible

Practical tips: Free water station at entrance. Jugs of tap water available all day. Refillable bottle point. Cold drinks and ice where possible. Visible signage encouraging hydration, framing it positively: “Please help yourself to water and take a rest.”

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If budget allows: Ice lollies or cold fruit.

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3.    Provide places to sit or rest

Practical tips: Quiet seating corners. Comfortable chairs with spacing. Slower-paced environment. Phone charging points. Reading areas. Calm and darker lighting if possible. Think: “Can someone safely spend two hours here during the hottest part of the day?”

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4.    Adjust opening hours

If you can, keep open during the hottest parts of the day. Heat risk is highest between 11am and 4pm, with temperatures often peaking in the mid to late afternoon (around 3-4pm).

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5.    Share simple heat safety guidance with staff and volunteers

Share a few key points with staff and volunteers, either as a short briefing or a simple printed note they can refer to.

Practical tips: Offering water proactively. Checking in with isolated visitors.

If budget allows: Purchase sunscreen to give out (bulk buy from In-Kind Direct).

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6.    Display a “heat-ready checklist” for staff and volunteers

A simple checklist can help everyone prepare the Space and keep it comfortable during hot weather.

Example:

Before opening:

- Close blinds on sunny sides

- Set up a visible water station

- Check fans or ventilation where available

- Prepare cooler seating areas

- Put out any signage

During the day:

- Keep water topped up

- Check the temperature of different rooms

- Be aware of anyone who may be struggling in the heat

If someone becomes unwell in the heat:

• Cool them down and offer water

• If they don’t improve, call NHS 111

• In an emergency, call 999 

Additional resources

Heatwave preparedness

Extreme heat advice